Front Office Coordinator

Brief Description

The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.

Duties and Responsibilities:

• Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner.
• Maintains the EMR system with the current patient information.
• Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart.
• Ensures that HIPAA guidelines are followed.
• Schedules follow-up appointments as needed.
• Properly secures and maintains cash box.
• Maintains patient records, organizes patient charts, properly files and submits information to the Business Office.
• Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols.
• Understands how to work effectively within the office, partnering with the Practice Administrator, Doctor(s) and other staff to maintain consistency and integrity within the Company.
• Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
• Other duties as assigned